Have your heard of a Customer Relationship Management CRM?
Customer Relationship Management CRM is a term that is through around and often confused with an autoresponder. So before we get started I want you to know the true definition of a CRM according to Wikipedia
Customer Relationship Management (CRM) is an approach to managing a company’s interaction with current and future customers. The CRM approach tries to analyze data about customers’ history with a company, in order to better improve business relationships with customers, specifically focusing on retaining customers, in order to drive sales growth.[1] One important aspect of the CRM approach is the systems of CRM that compile information from a range of different channels, including a company’s website, telephone, email, live chat, marketing materials, social media, and more.[2] Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs. However, the adoption of the CRM approach may also occasionally lead to favoritism within an audience of consumers, leading to dissatisfaction among customers and defeating the purpose of CRM
In my own words, a Customer Relationship Management CRM, is a way that helps me track my customers activity, so that I have a better understanding of their needs and how I my business can help them. It helps me stay in touch with the customers in a way that helps develop relationships, which I believe is key in business. Remember, people do business with people whom they know like trust and remember. By using a CRM I have developed better relationships.
Have you ever heard the saying, “The Fortune is in the follow-up” it is true.
Before I go on and ramble please watch the video below explaining the basics of the Customer Relationship Management CRM I use. It has changed my business, and can change yours too! Click Here or on the image below to watch the short video!
It is pretty awesome isn’t it. It is one of our staple products within MLSP. For those of you that don’t know about MLSP, is short for My Lead System Pro. It is the attraction marketing program I recommend and the Customer Relationship Management CRM that has changed my business. MLSP also has a hosted, wordpress site, for all its members, and its own lead page or funnel creator called “Funnelizer”. Those products along with hundreds of trainings, make MLSP an absolute must for people who want to make money using online marketing strategies.
I encourage you to check out our $9.97 10 day trail, that comes with a money back guarantee. Click Here to get started. Sorry I got a little side tracked but I really can’t help it when I start talking about MLSP.
Lets go back to talking about the Customer Relationship Management CRM.
I have used an autoresponder for years but it was not until recently that I started using a CRM. I had heard of them but they are expensive and usually for large companies with big fees. I thought I did not need it or it would not be valuable. Well I was wrong. By using a CRM I know about every single one of my prospects, what type of communication we have had, notes about their, needs, dates we spoke and more. This has allowed me keep better track of the communications we have had, ones we have coming up and task I need to do. These things continue to help my business grow. I love using my Customer Relationship Management CRM
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